111ck Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, cricket betting markets, bonus wagering, account security, and responsible gaming tools — all in one place.
This page covers the most common questions we receive from 111ck players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. Browse by category below or scroll through all 22 answers. If you cannot find what you are looking for, our 24/7 live chat support team is always ready to help within minutes.
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Account & Registration
Creating an account on 111ck takes less than two minutes. Visit 111ck.io and click the registration button, then fill in your full name, date of birth, email address, mobile number, and choose a secure password. You must be 21 years of age or older to register. Once submitted, you will receive a verification message to confirm your account is active.
111ck requires a government-issued photo ID for KYC verification — a valid National Identity Card (NID), passport, or driver's licence is accepted. You may also be asked to provide proof of address such as a recent utility bill or bank statement. Documents should be clear, unedited photos or scans. Most KYC reviews on 111ck are completed within 24 hours.
To reset your 111ck password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. You will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact 111ck support via live chat.
No — 111ck strictly allows one account per person. Opening duplicate accounts is a violation of the Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any balance. If you believe a duplicate account was created by mistake, contact 111ck support immediately to resolve the situation.
To close your 111ck account, contact the support team via live chat or email at [email protected] and submit a formal account closure request. Before closure, ensure all pending withdrawals have been processed. If you are closing your account due to problem gambling, 111ck recommends activating a self-exclusion instead, as this also prevents re-registration during the exclusion period.
Deposits & Withdrawals
To deposit via bKash on 111ck, log in to your account and go to the Deposit section, then select bKash as your payment method. Enter the deposit amount, copy the 111ck merchant bKash number displayed, open your bKash app and send payment, then enter the transaction ID back on 111ck to confirm. Deposits via bKash are typically credited within five minutes.
Nagad deposits on 111ck are usually credited within 5 to 10 minutes of the transaction being confirmed. The process is the same as bKash — select Nagad in the Deposit section, send payment to the displayed 111ck Nagad number from your Nagad app, then submit the transaction ID. If your deposit has not arrived after 15 minutes, contact 111ck support with your transaction ID.
The minimum deposit on 111ck is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit set by 111ck, though your mobile financial service provider may have their own daily transaction caps. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum is ৳500 BDT.
The minimum withdrawal amount on 111ck is ৳500 BDT. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or directly to a bank account with BRAC Bank, Dutch-Bangla Bank, Sonali Bank, Islami Bank, or City Bank. Your account must be fully KYC-verified before any withdrawal can be processed.
Most 111ck withdrawals to bKash, Nagad, Rocket, and Upay are processed within 1 to 6 hours. Bank transfers typically take 1 to 3 business days depending on your bank's processing schedule. Withdrawal times may be longer if your account KYC is pending or if additional identity checks are required. 111ck support can provide real-time status updates on any pending withdrawal.
Tip: Always use the exact 111ck account number displayed at the time of your deposit transaction. Numbers may rotate for security reasons — do not reuse a number from a previous session.
Games & Gameplay
Yes — 111ck offers betting markets on Bangladesh Premier League (BPL) matches, covering match winner, top batsman, total runs, and in-play live betting options. The cricket section on 111ck also covers the IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers. Odds update in real time throughout the match.
111ck offers a wide catalogue of slot games from top providers including Pragmatic Play, NetEnt, and Microgaming. The slots section features classic 3-reel slots, modern 5-reel video slots, progressive jackpot titles, and branded slots. You can filter by provider, theme, RTP, and volatility. All slots on 111ck use certified random number generators (RNG) to ensure fair outcomes.
Yes — 111ck's live casino section features real-time tables hosted by professional dealers, powered by Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Teen Patti, and game show titles. Live casino tables are streamed in HD and are accessible 24 hours a day, seven days a week.
111ck is fully optimised for mobile play through your smartphone or tablet browser — no app download is required. The mobile site is compatible with Android and iOS devices and covers the complete range of products including sports betting, live casino, slots, and crash games. Simply visit 111ck.io in your mobile browser and log in to access everything.
Bonuses & Promotions
111ck offers a welcome bonus for new players on their first deposit. The exact bonus amount and match percentage are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements before withdrawal, meaning you need to bet the bonus amount a specified number of times. Full bonus terms are available in the Terms and Conditions.
Wagering requirements on 111ck bonuses mean you must wager the bonus amount (or bonus plus deposit, depending on the specific offer) a set number of times before the resulting balance becomes withdrawable. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place total bets of ৳20,000 before withdrawing. Bonus terms vary per promotion — always check the specific offer details on 111ck before claiming.
Yes — most 111ck bonuses have an expiry period, typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirements are not met within the validity window, the bonus and any winnings derived from it will be removed. The expiry date for any active bonus is visible in your account's bonus section.
111ck does not charge any fees on deposits. For withdrawals, there are no platform-side fees imposed by 111ck itself. However, your mobile financial service provider (such as bKash or Nagad) may apply their standard transaction charges when receiving funds. Bank transfer withdrawals are generally free on the 111ck side, but your bank may apply receiving fees.
Safety & Responsible Gaming
111ck uses SSL encryption across the entire platform to protect all player data and financial transactions. Account passwords are stored using industry-standard hashing, and two-factor authentication is available for additional login security. All games on 111ck are sourced from certified providers that use independently audited random number generators, ensuring fair and tamper-free outcomes.
The minimum age to register and play on 111ck is 21 years old. This is a strict platform-wide requirement with no exceptions. Age verification is carried out during the KYC process using government-issued identification. Any account found to belong to a person under 21 will be closed immediately and any balance will be handled in accordance with 111ck's terms.
Responsible gaming tools on 111ck — including deposit limits, loss limits, session time limits, time-out periods, and self-exclusion — are accessible through your Account Settings under the Responsible Gaming tab. Changes that reduce your activity take effect immediately. Self-exclusion periods range from 6 months up to permanent closure. If you need assistance activating any tool, 111ck support is available 24/7.
If you feel that gambling is negatively affecting your finances, relationships, or mental health, contact 111ck support immediately via live chat or at [email protected] to activate a self-exclusion or time-out. Our support team is trained to handle these conversations with full confidentiality. We also encourage players to seek guidance from qualified mental health professionals available in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Remember: 111ck is strictly for adults aged 21 and above. Gambling should always be an enjoyable recreational activity. If it stops feeling fun, please use our responsible gaming tools or speak to our support team — no judgment, ever.
We Are Here to Help — 24/7
If your question was not covered above, our support team is available around the clock via live chat. You can also explore the platform directly — browse cricket markets, check out the slots library, or visit the full 111ck Casino.