111ck Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 111ck ("we", "us", "our", "the Platform") collects, uses, processes, and safeguards personal information relating to individuals ("you", "your", "the Player") who access or use the 111ck website located at 111ck.io and all services, features, and content associated with it.

By registering an account on 111ck, using any of our services, or otherwise interacting with the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue your use of the platform immediately.

111ck is committed to protecting the privacy of all users, with particular regard to players based in Bangladesh — including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We handle all personal data in accordance with applicable data protection principles and in a manner that is transparent, proportionate, and fair.

2 Data We Collect

111ck collects personal data in the following categories, strictly limited to what is necessary for the purposes described in this Policy:

2.1 Identity Data

Full legal name, date of birth, gender, and a copy of a government-issued photo identification document (such as a National Identity Card, passport, or driver's licence) collected for account registration and identity verification (KYC) purposes.

2.2 Contact Data

Residential address, email address, and mobile phone number. These are used to manage your account, communicate service updates, and respond to support queries.

2.3 Financial Data

Payment method details necessary to process deposits and withdrawals, including mobile financial service account identifiers (e.g., bKash, Nagad, Rocket, Upay) and bank account information where applicable. Full card numbers are never stored on 111ck servers; payment card processing is handled by PCI-DSS-compliant third-party processors.

2.4 Transaction Data

Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and associated transaction amounts and timestamps.

2.5 Technical Data

IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited on 111ck, and session duration. This data is collected automatically through standard web logging and analytics tools.

2.6 Communications Data

Records of your correspondence with 111ck customer support, including live chat transcripts, email communications, and any feedback or complaints you submit.

2.7 Responsible Gaming Data

Information relating to any responsible gaming tools you activate, including deposit limits, self-exclusion periods, and cooling-off requests. This data is retained to ensure compliance with your stated preferences and to protect your welfare.

3 How We Collect Data

111ck collects personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete KYC verification, make a deposit, contact support, or fill in any form on the platform.
• Automated technologies: Technical and usage data collected automatically when you access 111ck via cookies, web beacons, server logs, and similar tracking technologies (see Section 7).
• Third-party sources: Identity verification and fraud-prevention data received from KYC service providers, payment processors, and financial crime screening tools in the course of our compliance obligations.
• Communications: Information you provide when contacting 111ck via email, live chat, or any other support channel.

4 How We Use Your Data

111ck uses your personal data for the following purposes:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

5 Legal Basis for Processing

111ck processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing that is required to create and manage your account, provide gaming services, and process financial transactions in accordance with your agreement with 111ck.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering laws, KYC requirements, and responsible gaming obligations.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, abuse detection, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Where we rely on your explicit consent for a specific processing activity, such as sending optional promotional communications. You may withdraw such consent at any time by contacting support.

6 Data Sharing & Disclosure

111ck does not sell, rent, or otherwise trade your personal data to third parties. We may share your data only in the following limited circumstances:

6.1 Service Providers

We engage carefully vetted third-party service providers to assist in operating the platform, including identity verification (KYC) providers, payment processors (such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateway processors), cloud hosting providers, and customer support tooling vendors. These providers are permitted to process your data only on 111ck's instructions and under strict confidentiality obligations.

6.2 Legal and Regulatory Disclosure

We may disclose your personal data to relevant governmental or regulatory authorities, law enforcement agencies, or courts where we are required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under anti-money laundering, counter-terrorism financing, and fraud investigation frameworks.

6.3 Business Transfers

In the event that 111ck undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer that materially affects how your data is used.

6.4 Fraud Prevention and Security

We may share technical and identity data with fraud-detection networks and security service providers for the purpose of identifying and preventing fraudulent activity, money laundering, or abuse of the platform.

7 Cookies & Tracking Technologies

111ck uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather anonymised usage analytics to improve the user experience.

7.1 Types of Cookies Used

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised information about how users interact with 111ck — such as pages visited, time on site, and navigation patterns — to help us improve the platform. This data is aggregated and does not identify individual users.
• Preference cookies: Store your platform preferences (such as language or display settings) so you do not need to re-enter them on each visit.

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept only certain types, or delete existing cookies. Please note that disabling essential cookies may prevent you from logging in or using core features of the 111ck platform. Detailed instructions for managing cookies are available through your browser's help documentation.

7.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) signal feature. As there is currently no universally accepted standard for responding to DNT signals, 111ck does not alter its data collection practices in response to DNT browser signals. We rely instead on the cookie controls described in Section 7.2.

8 Data Retention

111ck retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy, and in accordance with our legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum period of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• Customer support records: Retained for three (3) years from the date of the last communication, to facilitate dispute resolution and quality assurance.
• Technical and analytics data: Typically retained in anonymised or aggregated form indefinitely for platform improvement purposes. Raw technical logs are retained for up to twelve (12) months.
• Responsible gaming data: Retained for the full duration of any self-exclusion period, and for five (5) years thereafter, to prevent re-registration in breach of a self-exclusion request.

Where retention beyond the periods listed above is required for the establishment, exercise, or defence of legal claims, data may be retained until such claims are fully resolved.

9 Data Security

111ck implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your browser and our servers;
• Encryption of sensitive data at rest within our secure server infrastructure;
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular internal security reviews and vulnerability assessments;
• Use of PCI-DSS-compliant third-party processors for all payment card transactions;
• Multi-factor authentication requirements for internal administrative systems;
• Ongoing staff training on data protection and information security practices.

While 111ck takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is entirely immune from risk. You are responsible for keeping your account credentials confidential and for notifying us immediately if you believe your account security has been compromised.

10 Your Rights

Subject to applicable law, you have the following rights with respect to your personal data held by 111ck:

• Right of access: You may request a copy of the personal data 111ck holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: In certain circumstances, you may request that 111ck delete your personal data. Please note that we may be unable to delete data that we are legally required to retain (for example, transaction records required under anti-money laundering regulations).
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contractual obligation, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any prior processing.
• Right to object: You may object to processing of your personal data where it is carried out on the basis of legitimate interests, in particular with regard to direct marketing communications.

To exercise any of the rights listed above, please contact 111ck's customer support team. We will respond to all verifiable requests within a reasonable time frame, typically within 30 days. We may need to verify your identity before processing certain requests to prevent unauthorised access to your data.

11 Children's Privacy

The 111ck platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and have reason to believe that your child under the age of 21 has provided personal data to 111ck or has registered an account on the platform, please contact our customer support team immediately so that we can investigate and take appropriate action.

12 Third-Party Links

The 111ck website may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we take care in selecting our game partners, 111ck has no control over the privacy practices or content of third-party providers' own systems and websites. This Privacy Policy applies solely to data collected and processed by 111ck in connection with your use of 111ck.io.

We encourage you to review the privacy policies of any third-party providers whose services you access through the 111ck platform. 111ck accepts no responsibility for the privacy practices of third-party providers.

13 Policy Updates

111ck reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will post the updated version on this page with a revised "Last Updated" date and, where the changes are significant, we will endeavour to notify registered players via their registered contact details.

Your continued use of the 111ck platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data. If you do not agree to a revised Privacy Policy, you should discontinue use of the platform and request account closure.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 111ck processes your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

Privacy & Data Enquiries Email: [email protected]

General Support Email: [email protected]

Please mark any privacy-related correspondence clearly with "Privacy Request" in the subject line so that it can be directed to the appropriate team without delay. We aim to acknowledge all privacy requests within 48 hours and to provide a substantive response within 30 days of receipt.